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21st Century Technology
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The Tools We Use
What's in Our Toolbox?
We have a variety of software tools that we use to monitor, analyze and repair IT
systems, and the list keeps growing each year. With the increasing complexity of
network, server and desktop systems, the tools to manage and maintain them must
keep pace.
Remote Operations
We use a variety of tools to provide us with the ability to perform remote operations on
your systems and on your network. The list below is just a few of the ones you may hear
us refer to.
eCare
This software tool is a web-enabled, on-demand remote support application that lets
technical support staff reach out over the Web to resolve customers' problems through
a browser-based connection to an end user’s desktop or server.
Powerful permission-based interactive features, combined with robust security and
real-time reporting, deliver a proven customer care solution that improves support staff
productivity, and provides a positive, successful experience for end users with a variety
of system configurations.
ConnectWise
ConnectWise is a complete suite of modules that automate and integrate every
process in your IT business. Functions handled include service tickets, project tracking,
invoices, inventory and configuration management, as well as reporting and analysis of
data.
This tool helps us keep track of time and activity information for every facet of what we
do. Clients get accurate and reliable reporting in real time. And management is made
aware when conditions need attention.
LANguard
GFI LANguard is a tool that allows us to scan, detect, assess and remediate any
security vulnerabilities on your network. We often have to deal with problems related to
network integrity issues, patch management and network auditing. This tool covers all
three of those bases in a single robust package.
We have a variety of software tools that we use to monitor, analyze and repair IT
systems, and the list keeps growing each year. With the increasing complexity of
network, server and desktop systems, the tools to manage and maintain them must
keep pace.
Remote Operations
We use a variety of tools to provide us with the ability to perform remote operations on
your systems and on your network. The list below is just a few of the ones you may hear
us refer to.
eCare
This software tool is a web-enabled, on-demand remote support application that lets
technical support staff reach out over the Web to resolve customers' problems through
a browser-based connection to an end user’s desktop or server.
Powerful permission-based interactive features, combined with robust security and
real-time reporting, deliver a proven customer care solution that improves support staff
productivity, and provides a positive, successful experience for end users with a variety
of system configurations.
ConnectWise
ConnectWise is a complete suite of modules that automate and integrate every
process in your IT business. Functions handled include service tickets, project tracking,
invoices, inventory and configuration management, as well as reporting and analysis of
data.
This tool helps us keep track of time and activity information for every facet of what we
do. Clients get accurate and reliable reporting in real time. And management is made
aware when conditions need attention.
LANguard
GFI LANguard is a tool that allows us to scan, detect, assess and remediate any
security vulnerabilities on your network. We often have to deal with problems related to
network integrity issues, patch management and network auditing. This tool covers all
three of those bases in a single robust package.
| An Integrated Approach Seamless Exchange of Information Increased Functionality Better Results for Our Clients |
| Powerful Solutions Built Exclusively for the IT Service Provider World-Class Client Support Proven Technology |
| Tailored Just for You Tools That Change Depending on Your Needs BCI Can Provide the Service You Need When You Need IT |